Reclami e risoluzione delle controversie

1. HOW TO FILE A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds or legal warranty, customers can contact us at the following addresses:

Borea Ceramiche
Borea Daniela

VIA F. DE SANCTIS 58
83045 CALITRI AV
ITALY

E-mail: info@boreaceramiche.com
Phone: +39 346 674 1180

Customer service:
Monday to Friday, 09:00 to 18:00
Italian time – CET/CEST

2. USEFUL INFORMATION FOR COMPLAINTS

To allow us to quickly handle your request, we recommend providing:

· name and surname;

· order number;

· email address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT HANDLING

We will examine your request and strive to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

Should a complaint not be resolved directly, the consumer may, in applicable cases, turn to a competent alternative dispute resolution (ADR) body in accordance with Italian and European legislation.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

The use of out-of-court procedures does not limit the consumer's right to appeal to the competent judicial authority according to applicable law.